Can't restore messages

[TREEV7768]

On my Cloud it says I have over a thousand messages but i reset my phone so I dont have any in my inbox,  how do i restore?

[jav6]

Which make/model phone do you have?

[ICEBOX6961]

Galaxy s8 plus

[jav6]

You should be able to download them to a file and import them using the appropriate app.  With that many, you might need to do groups at a time.

[ICEBOX6961]

It says I have over 13000 messages but only shows about 200 or so. I went to the settings and hit restore messages and a few popped up but still not the ones I need. I know for sure they were safe to my cloud also

[TREEV7768]

Well I don't even have that many messages. Why it says that idk. Thank you

for your help!

[jav6]

Do the 13000 include Deleted/Trash/Sent folders?

[TREEV7768]

I just checked and it says 68,212 messages! I don't think it includes any

of that

[jav6]

Where are you looking to get those counts?

[vzw_customer_support · Accepted solution]

TREEV7768

All I do is text message, so I completely understand the importance of being able to restore those saved messages back to your phone after the reset. Here is a link that will walk you through how to restore items from the Verizon Cloud http://vz.to/2ggrXp1.

Edward_VZW
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