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Can't restore messages
TREEV7768
Member

On my Cloud it says I have over a thousand messages but i reset my phone so I dont have any in my inbox,  how do i restore?

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Re: Can't restore messages
vzw_customer_support
Customer Support

TREEV7768


All I do is text message, so I completely understand the importance of being able to restore those saved messages back to your phone after the reset. Here is a link that will walk you through how to restore items from the Verizon Cloud http://vz.to/2ggrXp1.

 

Edward_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Can't restore messages
jav6
Sr. Member

Which make/model phone do you have?

...Just another VZW customer...trying to offer some assistance...
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Re: Can't restore messages
ICEBOX6961
Member

Galaxy s8 plus

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Re: Can't restore messages
jav6
Sr. Member

You should be able to download them to a file and import them using the appropriate app.  With that many, you might need to do groups at a time.

...Just another VZW customer...trying to offer some assistance...
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Re: Can't restore messages
ICEBOX6961
Member

It says I have over 13000 messages but only shows about 200 or so. I went to the settings and hit restore messages and a few popped up but still not the ones I need. I know for sure they were safe to my cloud also

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Re: Can't restore messages
TREEV7768
Member

Well I don't even have that many messages. Why it says that idk. Thank you

for your help!

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Re: Can't restore messages
jav6
Sr. Member

Do the 13000 include Deleted/Trash/Sent folders?

...Just another VZW customer...trying to offer some assistance...
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Re: Can't restore messages
TREEV7768
Member

I just checked and it says 68,212 messages! I don't think it includes any

of that

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Re: Can't restore messages
jav6
Sr. Member

Where are you looking to get those counts?

...Just another VZW customer...trying to offer some assistance...
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Re: Can't restore messages
vzw_customer_support
Customer Support

TREEV7768


All I do is text message, so I completely understand the importance of being able to restore those saved messages back to your phone after the reset. Here is a link that will walk you through how to restore items from the Verizon Cloud http://vz.to/2ggrXp1.

 

Edward_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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