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Cancel Verizon cloud for phone on my account
ShoeDude
Member

I purchased a basic flip phone for my mother who has very poor eyesight and placed the phone on my account.   Now I am seeing a charge on the bill   5$  Verizon Cloud 500 GB

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She has no contacts, no pictures, no ....   she can barely see to dial a number   Why does she need Verizon Cloud?

How can I cancel this service?  I do NOT have access to the phone (she is 2+ hours away) and it will be very hard to try to have her do this remotely.

I have been googling around but I have not been able to find out how I can access/delete her account without having access to her phone.

Content removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

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Re: Cancel Verizon cloud for phone on my account
vzw_customer_support
Customer Support
I apologize for any frustration over the charge for the Verizon Cloud on your mother's device, James. Let me help you with your concern of canceling the cloud service. I realize that she's a distance from you, but you would need access to the device. Here's a link to the steps http://vz.to/2nee9OX . Please refer to the section Verizon Cloud Changes / Updates and look on #5. How does that sound?
 
                                                                       
 
 
 
 
 
 
 
 
 
 
 

 

EdwinW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cancel Verizon cloud for phone on my account
Frustrated991
Member

Can you walk me through step by step on how to cancel verizon cloud that was put on without my knowledge? I cannot find any button on myverizon on how to cancel.

 

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Re: Cancel Verizon cloud for phone on my account
vzw_customer_support
Customer Support

Hello there, Frustrated991! We would be more than happy to help you. We are including a link that will guide you step by step on how to cancel the Verizon Cloud subscription. https://www.verizonwireless.com/support/how-to-use-verizon-cloud/#cancel

Does this clarify your concern? 

RachelM_VZW

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Re: Cancel Verizon cloud for phone on my account
Rojetx
Member

That is a ridiculous link where it is impossible to find.  Every aspect of your customer service is horrible 

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Re: Cancel Verizon cloud for phone on my account
vzw_customer_support
Customer Support

Good morning! I am a customer too and we all want Verizon customers' phones and features to work as they should. Are you needing help with vzwpix.com messages? https://www.verizon.com/support/knowledge-base-21631/

Please tell me in detail how I can help further. 

-Carter

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