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Cannot connect to Cloud services at this time. Why is this happening?
TERLAF76
Newbie
‎11-26-2017 09:16 PM

I am not able to connect to Cloud service. This is since upgrading to the $5 500GB.

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Re: Cannot connect to Cloud services at this time. Why is this happening?
jav6
Champion - Level 3
‎11-26-2017 10:33 PM

Are you sure you're signing in using the same phone number that has the Cloud service?

...Just another VZW customer...trying to offer some assistance...
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Re: Cannot connect to Cloud services at this time. Why is this happening?
vzw_customer_support
Customer Service Rep
‎11-28-2017 09:54 PM

We understand the importance of being able to use this feature. Just to confirm, is the Cloud updated on your device? Are you connected to WiFi, and do you have WiFi only sync enabled? 

TylerK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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