We always want our customers to have the best experience possible. What exactly are you trying to do with your Verizon Cloud? What exactly is happening when you try? Is there any difference in using the app on your phone?
Sorry, I meant to also state that I get the same error that David does:
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
Just to reiterate - I get this no matter which browser or computer I use. I have cleared caches, restarted browsers, and restarted computers. The Cloud app on my phone shows that 600 contacts backed up at 6:48 PM. I want to be able to print them out as this web page claims you can: https://www.verizon.com/support/knowledge-base-124165/
I either go directly to https://cloud.verizonwireless.com or I go to https://login.verizonwireless.com
If I go directly to the cloud URL, I login, authenticate, and then see the error. If I go to the 2nd URL, I log in, authenticate, hover my cursor over Account, then from the 'Add-ons & apps' section I click on Verizon Cloud. That requires another login and authentication & then I get the error.
Thank you...I've purged cache and almost everything else but a complete new install of Windows 10 (and on two different computers) and I still get the same error message. My question to Verizon is Why isn't this being pushed up the food chain to Level 2 or Level 3 (if it exists) support. I worked in IT (well, back then it was Data Processing) for 35 years in companies much larger than Verizon, so I'm not an ill-informed user. I think I know what I am talking about and yet they can't duplicate this problem? I can access the Cloud via the Cloud App but trying to make the web interface work has been a non-starter for a couple of months now.
If I could move my contacts over to the Microsoft cloud, I would but the applications will not work against the Microsoft cloud...maybe if I started paying? It WAS all free...contacts, photos, etc...humm...maybe that's the problem???
Thank you for those excellent details. It is great to know that you've been using our website for help with Verizon Cloud steps, and the clear routes you have taken are all correct. Just to make sure, you are using the latest version of Chrome in your screenshot, correct? With the links you have shared on signing into your Cloud account giving an error, let's use a different route. Please use this URL to go directly to the "Manage Contacts" section of Verizon Cloud: http://spr.ly/6602HK2Ns . You will need to sign into your My Verizon account with that link, but please keep us updated on how that goes for you.
Thank you for taking the time to do all that troubleshooting, DavidCole. We'll be happy to escalate this issue. Please send us a private message to better assist.