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Cloud Access on Web
chrischoi
Member

Just want to update a contact.

 

Trying to access: https://cloud.verizonwireless.com/vzCloud/home/cloudOverview.action

 

I just keep getting this message: 

 

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

Mon Nov 23 16:05:15 EST 2020
There was an unexpected error (type=Not Found, status=404).
No result defined for action com.vzw.cloud.web.rd.action.CloudRouter and result interceptor_failure
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1 Solution

Correct Answers
Re: Cloud Access on Web
richs007
Verizon Employee

@chrischoi @dlbrown917 @saranita 

I've been talking to the developers the past couple days about this.  A fix was put into production last night to address the "White Label" error that youve reported.  Please try again and let us know.

They are sorry it took so long to track this down and get it fixed.  

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Re: Cloud Access on Web
vzw_customer_support
Customer Support

It should be an easy thing to update your cloud content. Do you get an error when you try to access your cloud content through the Verizon Cloud app?

 

-NoahS_VZW

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Re: Cloud Access on Web
chrischoi
Member

I use the web page for convenience. When I have a lot of contacts to update at once, it's easier on a monitor than a tiny screen going back and forth in a garbage and sluggish app. Would be nice for it to work the way it was intended and not try to have me use a work around. I do pay for a service. It's definitely a service issue and not a device or user error issue. Should probably submit a ticket with the reported error message instead of giving me a run around. 

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Re: Cloud Access on Web
Tigerstep
Sr. Member

Why are you using Verizon's cloud? Contacts are faster to sync with Google assuming you have a gmail account.

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Re: Cloud Access on Web
VelcroWarrior
Member

I've been getting "Something went wrong. Your cloud is not available" on the web interface today, though the desktop client is still backing up...

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Re: Cloud Access on Web
chrischoi
Member

I do use Google. But when I can't have access to my phone I'll use Verizon Messages online. I'll have to manually enter the numbers to message people. So then it syncs to one of Verizon's services. I use Messages by Google on the phone. But then under Messages+ by Verizon it'll retain old texts and even sync contacts to yet another place. So I can't even delete those contacts. So the "cloud" is syncing multiple contact services by Verizon. It causes clashes and confuses their garbage system. So if 2 people have the same name, the text doesn't come through on vtext or whatever you want to call it. But then if it's open in Verizon's phone app, it'll clash again with their web app. So I want to get on the cloud app or whatever and wipe everything out completely to start over. Also don't want to install anymore of Verizon's trash apps/programs because they never work right. 

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Re: Cloud Access on Web
vzw_customer_support
Customer Support

Oh no, we are terribly sorry to know that you are having issues accessing your Verizon Cloud information. We are sending you a private note to further assist you.

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Re: Cloud Access on Web
vzw_customer_support
Customer Support

Hello chrischoi,

 

It appears you are having some trouble with a few different things. We are here to help, but we want to handle one thing at a time. Are you getting that error you mentioned in your first post when you try to access your contacts from your Verizon Cloud account?

 

-ChristopherM_VZW

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Re: Cloud Access on Web
NJMagicman
Novice

Verizon Message+ uses the Verizon Cloud backed up contacts as its address book.  Google messages obviously uses google contacts.  When you used different contact backup services, strange behaviors are going to happen.  Make sure both services have all your contacts backed up and you shouldn't have the issues you describe.

Both Verizon messages and google messages are using the same underlying text messaging system on the phone.  If you are seeing the message on your phone, you should see it in the Verizon messages system as well.  The actual message delivery has no bearing on contact names in the cloud or Verizon messages.  You might want to address your message challenge to the Verizon Messages forum because it sounds like your complaint is more against Verizon messages not correctly displaying your messages than a contact backup issue.

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Re: Cloud Access on Web
saranita
Member

Did you get a resolution from Verizon? I am having the same problem.

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