Cloud Problems

[Andrea_Asher]

I got a Verizon Motorola g4 prepay phone and on the cloud all it will let me do is backup contacts. I want to backup my pictures, but it won't even give me the option to. Why is this?

[vzw_customer_support]

You came to the right place for assistance, Andrea. Backing up your media is a great way to free up device memory. Let's work together to get your pictures backed up. What options are available to select for backup on the Verizon Cloud? Are you initiating a backup on the phone or on a computer?

ArnettH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Andrea_Asher]

On my phone, and the only option is to back up contacts

On Feb 18, 2017 9:16 AM, "vzw_customer_support" <forums@verizonwireless.com>

[vzw_customer_support]

No worries, Andrea. We’ll help make sure your precious memories are saved. For steps on how to manage your Cloud, see: http://spr.ly/65808V9Xn

TrinetteW_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!