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Cloud TroubleShooting feature "Send Logs"
JasonB_VZW
Verizon Employee

Hello All

I'd like to let the community know about a feature added to Verizon Cloud a while back for advanced troubleshooting needs, called "Send Logs".
This is available in Android Devices, and opens up a debug Logging feature for a 2 hour window where Cloud will log your actions in a ZIP file.  In the 'About" section tap on "App Version" and then repeatedly tap on the word "Synchronoss" a few times until the toast message alerts you that you are in diagnostic mode.
The purpose is so that if you are seeing an error alert, or a failing backup message, or some other bug/issue/alert that can not be readily resolved, this will allow the support team and development team to examine the background actions and resolve your situation.

This is one of the ways we are adding functions to the product to better resolve action-stopping issues, and improve your Verizon Cloud experience.

 

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Re: Cloud TroubleShooting feature "Send Logs"
jav6
Sr. Member

Does the feature work with the default, non-subscription Cloud service?

...Just another VZW customer...trying to offer some assistance...
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Re: Cloud TroubleShooting feature "Send Logs"
chrischoi
Member

What about for issues that are server side and has nothing to do with the Android logs? Things user's don't even have access to? How do we report those? Because your Tech Support runs through troubleshooting steps and don't even understand the issue some users are having. 

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Re: Cloud TroubleShooting feature "Send Logs"
vzw_customer_support
Customer Support

chrischoi, we always want our services to be working properly. We do apologize if you have come across any issues. We recommend passing this along to our app developers. You may send a detailed email to:  VerizonMessages@VerizonWireless.com  

 

- ChristineK_VZW

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