Cloud access problems

[JILSAL214]

I have not been able to access my Cloud account since last Monday ~ I have deleted the app and re-installed it a few times and I still cannot log in

[tikibar1]

There are quite a few threads on the forum noting issues with accessing Cloud.  Apparently it's a server issue that VzW is working on, i.e.,

Re: Verizon Cloud setup

[vzw_customer_support]

Thank you for reaching out to us. I can certainly understand how not being able to access the cloud would become very frustrating. I can assure you that this is a known issue and our technicians are working diligently to get it back up and running. Please let me know if you have any other questions or concerns.

NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[MARCHR55]

It's slowly returning on my mobile; however, it shows no photos or documents.  So, I got my hopes up and went to the desktop, but it's still taking forever to load.  I've been given two different numbers to call for support, but neither are correct numbers.  I'm really nervous that when all things are restored, I will have lost 600+ documents, and almost 300 photos.

[JILSAL214]

Thats what worries me - I have over 600 photos saved on my Cloud account

[MARCHR55]

I know.  I'm scared too that I will have lost everything. 

[yarelim_vzw · Accepted solution]

I also use the Verizon Cloud to save all my precious photos. We do apologize for the inconvenience you are all having with the Verizon Cloud app. At this time we are experiencing issues with the application and our tech team is at work in order to get it up and running. Please keep in mind that your data will not be lost during our restore of the app. We will keep you posted once it is up and running smoothly.

yarelim_vzw​