Installed cloud app and uploaded pics and docs. When access to the app, I can only access Home which shows recent uploads. I cannot access other tabs in the bottom. How can I fix and make this app work?
Also tried to access cloud website. Manage photo instruction says navigate Account - Services & perks - Verizon Cloud. But there is no Services & perks. How can I access my cloud on website?
Hello, jhase. Accessing your Verizon Cloud is a must as we always want you to have access to your stored content. Help is here. I see you stated you downloaded the app, but I just want to make sure we are on the same page. Please see the link below to ensure the correct steps are taken and keep me posted.
https://www.verizon.com/support/knowledge-base-126159/
-Natasha
The link you sent me is the one I mentioned for web access. I cannot find Services & perks as it instructed. So I cannot go further.
Also if you could instruct me about app issue, it would be appreciated.
Hi jhase,
When I updated my Fios plan in early 2022, packaged in the plan was 2 TB of cloud service. In April 2022 I contacted the company responsible for the cloud service and reported that web access was working intermittently. Originally I was successful in uploading 216.8 MB's (pictures and documents) of data using the web. Sometime after that, web access to the cloud stopped working all together and I lost access to the data I uploaded. Between April 2022 and August 2023 I had numerous calls and emails with the support group. In August I stopped contacting the support group. As of today I still have no access to the 216.8 MB's of data and worse then that I cannot even delete it!
In August of 2023 I contacted Verizon to file a complaint concerning the cloud service and its support. The Verizon rep I spoke to informed me that she was not sure who to forward my complaint to or if anything will even be done to address my complaint. I have never heard back from Verizon.
During April 2022 and August 2023 I made numerous calls to Verizon about the issue with their cloud service but the feeling I got from all the Verizon representatives I talked to was this is a free perk. So I guess since I am not paying for the service why should I expect it to work!
Currently I am not using the cloud for my PC or my mobile phone. My wife uses it on her iPhone but it doesn't work properly on the iPhone either.
I been a Verizon customer for 35 years dating back to the days of the plain old telephone service (POTS) and I never expected Verizon to bundle a service in a plan that doesn't work properly.
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