Welcome to the cloud forums!
Also, welcome to the nightmare that is dealing with Verizon about this Cloud issue.
I've been getting that same message for over 3 months now.
I believe that Verizon has lost our data, but they have yet to come clean about it.
The worst part is that I previously had 10+gb of data in picture and video form (that is likely gone) and once I switched to the unlimited plan, I was limited to 5gb of data (not sure what happened to all my other data) which is now at the limit and I keep getting messages that THEY WANT MY TO PAY for more storage.
RIIIIIGHT Verizon....I haven't been able to access my data for over 3 months and now you want me to pay you to access it?
This company and its service is such a joke.
It can certainly be a bit scary when you see a message like that. I have sent you a private message so we can best help, so please check your inbox.
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