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Cloud error

I have a galaxy S5 and I keep getting an error message Unfortunately Cloud Stopped Working.  I have tried to force close it and it reboots after a bit. Never force closes.  I cannot clean out the data or cache because it only says computing.....    It is messing with my signal, I've gone to 1x and 3g with one bar where I have no data without wifi.  That error message pops up constantly, called tech support to be told that it could be a virus and to restore to factory, I am so tired of having to do that when an issue arises.  Anybody else have a solution before I'm forced to do that?

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Re: Cloud error
Customer Support

Hello sharbear36,

Help right here, front & center! It will be my pleasure to get your cloud services working properly. May I ask are you using the Verizon cloud? If so then areyou able to verify information backed up on the website? Also, what zip code are you in? I want to check the area t ensure that there isn't any network related activities that may be causing this.

Thank you…

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