Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Cloud error

I have a galaxy S5 and I keep getting an error message Unfortunately Cloud Stopped Working.  I have tried to force close it and it reboots after a bit. Never force closes.  I cannot clean out the data or cache because it only says computing.....    It is messing with my signal, I've gone to 1x and 3g with one bar where I have no data without wifi.  That error message pops up constantly, called tech support to be told that it could be a virus and to restore to factory, I am so tired of having to do that when an issue arises.  Anybody else have a solution before I'm forced to do that?

Labels (1)
Re: Cloud error
Customer Support

Hello sharbear36,

Help right here, front & center! It will be my pleasure to get your cloud services working properly. May I ask are you using the Verizon cloud? If so then areyou able to verify information backed up on the website? Also, what zip code are you in? I want to check the area t ensure that there isn't any network related activities that may be causing this.

Thank you…

Follow us on Twitter @VZWSupport