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Cloud isn't backing up all my videos
ANDYLION
Newbie
‎03-02-2018 05:39 AM

Not only is it not backing up all my videos so I can free up a few gigs off my phone, it takes over an hour just to back up a few.

Also, all my videos and photos are out of order and scattered all over the place.

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Re: Cloud isn't backing up all my videos
Ann154
Community Leader
Community Leader
‎03-02-2018 05:44 AM

Have you considered using Google Photos or a different cloud service instead?  Particularly one that isn't tied to a single carrier.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

An Accepted Solution is available for this post.
Re: Cloud isn't backing up all my videos
vzw_customer_support
Customer Service Rep
‎03-02-2018 06:18 AM

I rely on my backup to save important content and it’s important you’re backup is working properly as well, ANDYLION. Let’s take a closer look into what’s going on. Depending on the size of the file, it can take a bit of time to backup your content. What is the make and model of your phone? Is the Verizon Cloud app up to date? Where are you viewing your content? Is this online or through the app?

 

DanielleR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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