Cloud links from the FAQ aren't working

[CalliK]

My phone crashed and I need into the Backup Assistant to get a couple of phone numbers. The Chat sent me to a Backup Assistant page with an FAQ option. None of the links in the FAQ answers work except this one. 

Any suggestions?

[vzw_customer_support]

CalliK We can certainly provide you with the steps to get those contacts. You want to login to your online My Verizon Account on a laptop or computer. Once in search for contacts. DoloresK_VZW