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Cloud not backing up
jmjj74
Member

The cloud is not backing up my chosen content.

It stays stuck at 1 of 327. I've uninstalled and reinstalled but am still having the same issue. And I do have plenty of storage space.

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Re: Cloud not backing up
vzw_customer_support
Customer Support

I know how vital it is to be able to back up your content to the Verizon Cloud. Do you happen to get an error at all?

 

 

TamaraH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cloud not backing up
jmjj74
Member

No, I get no error message. It just stays stuck on "backing up 1 of 324".

On Sep 20, 2017 7:50 AM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Cloud not backing up
vzw_customer_support
Customer Support

Thanks for the clarification. You have already done a few things that we would have had you do.

Please reset the Cloud app by following these steps.

 

1.Go to Settings > Applications > Application Manager.
2.Scroll to and tap Cloud.
3.Tap Force Stop, then Force Stop again at the warning prompt.
4.Tap Storage > Clear Data, then Delete at the warning prompt.
5.Restart the phone.
6.Set up Cloud again and ensure that the box is checked on the "What to Sync" screen.

 

Please let me know if that works for you. If not, we may need to alert the repair team so we can see exactly what is going on. 

 

 

TamaraH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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