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Cloud not restoring messages.

I've been trying to restore messages on my S10+ and it constantly fails. I'm using message+. I never had this issue before when I had an S8. Any texts that I accidentally deleted were able to be recovered so quickly and without the use of the cloud. The only reason I payed to use the cloud is because it states you'll be able to recover messages from a certain time span. So annoyed and disappointed with this. 

Re: Cloud not restoring messages.
Customer Support

We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.