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Cloud not seeing music
richof
Member

Have a new LG G5. Cloud is not seeing any of the music I transferred from my previous phone. Music plays on phone fine so I know its there.

Any ideas?

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Re: Cloud not seeing music
vzw_customer_support
Customer Support

Let's see if we can get to the bottom of this, richof. What was the model of the previous device?


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Re: Cloud not seeing music
richof
Member

Thanks for the response. Previous phone was LG G2. I think I have it figured out. Music was stored in folders on the G2 and I was NOT backing up to the cloud. On the G5, the files need to be out of individual folders and just added loose in the Music or Root directory.  I have moved the files and things seem to be working. It is much harder to keep things organized this way, particularly things like album art that often have the same file names between albums.

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