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Cloud not working for two months...why ?
PDRVMI87
Member

Please fix the cloud

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Re: Cloud not working for two months...why ?
vzw_customer_support
Customer Support

PDRVMI87,

We understand the importance of updating and making sure you device is backed up. Let's get some details. What is happening with your Cloud? Are you having trouble online or one your device? Are you getting an error message?

JenelleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cloud not working for two months...why ?
PDRVMI87
Member

I can not see my photos, videos or music.

All gone

Why? Since January

Both online and phone.  It isn't a phone issue.

Photos have to be on virtual space somewhere

Very frustrating to trust you to keep my pics

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Re: Cloud not working for two months...why ?
PDRVMI87
Member

You all are avoiding our problems with the cloud by asking irrelevant questions

Our photos are GONE....please restore them

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