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Cloud only backing up contacts...24 days to restore...

I am not sure what I failed to do, but the cloud is only backing up contacts. I get a message stating- As you requested...access has been removed....24 days to contact service to restore previously backed up pictures....etc. Help?

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Re: Cloud only backing up contacts...24 days to restore...
Customer Support

We want you to get this resolved. Please contact our Customer Service Line at *611 from your Verizon device, or by dialing 800-922-0204. Is your Cloud is still having issues? What kind of phone do you have?


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