Cloud only backing up contacts...24 days to restore...

[MarvKay]

I am not sure what I failed to do, but the cloud is only backing up contacts. I get a message stating- As you requested...access has been removed....24 days to contact custo.er service to restore previously backed up pictures....etc. Help?

[vzw_customer_support]

We want you to get this resolved. Please contact our Customer Service Line at *611 from your Verizon device, or by dialing 800-922-0204. Is your Cloud is still having issues? What kind of phone do you have?

JavierMD_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!