I don't know the particular circumstances of your cloud account. The conversion from free to paid cloud service started way back in September 2017. We've been notifying the account owners by email and the impacted mobile numbers by SMS. It's been discussed on these forums since the start but what Apple support told you is patently wrong and they should not be commenting about our service much like we don't discuss other competitive cloud products which you have plenty of choices.
Once the Cloud service is removed from a mobile number for any reason, the content is placed in archive storage for 30 days. After the 30th day, the content is permanently deleted. There is no way to retrieve the content once it is deleted.
I realize this doesn't lessen your frustration or alleviate your pain. We are sorry it happened.
Thanks but I just contacted Jamie through Verizon chat to ask about
canceling my plan and they were able to recover my Verizon Cloud within
about 3 minutes. They were great and unsure why multiple people have told
me otherwise.
Katie
On Fri, Oct 26, 2018 at 2:26 PM richs_vzw <forums@verizonwireless.com>
Start a new topic or ask questions in the open forum.
