Help! So after almost two weeks of no Cloud access, I thought it was returning. On my mobile device, I get a message it can't connect; on my desktop, I get, "Oops! Something went wrong. Hit reload or Try again." So I did. Three times. When I click on "all photos", or all documents, I get, "Repository data has been deleted error- (2802). This better not mean as it suggests! The implication is that all my data has been deleted?????? That's why it was in the Cloud!!!! Help Verizon!!!!! tell me my 300+ photos and 600+ documents aren't gone! The only thing I have are my contacts, and I don't care about them as much as my documents and photos!!!!!
Solved! Go to Correct Answer
Appallo, we are truly sorry that you are experiencing these troubles with the Verizon Cloud.You have taken some great steps that normally would have absolutely done the trick. In this case, as we are experiencing some issues with the Cloud, technicians have been called in and are working diligently to ensure that your photos do restore to your phone again. We appreciate your patenice and want you to know that the photos are safe and secure on the Cloud, while we are completing this process.
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have the same exact errors and results too.
I just downloaded the Cloud PC desktop app today, and when I used it to try to access, I got this same error message. I notice we're all getting this in the same date range; Feb. 9-11.
Verizon, what's up with this and where are our files?
I noticed that 3.5G of my 5G of storage is being used which leads me to believe that my files still exist but I just can't access them. Please let me know what is going on here Verizon? This is very frustrating to say the least.
We want to make sure you are able to use all of our available features and services. We apologize about the inconvenience that this issue may have caused. Are you still having issues with your Cloud services? If so, have you tried uninstalling and reinstalling the applications? Have you tried using different browsers to access the information. We want to ensure you that we are doing everything we can to resolve this in a timely matter.
JavierMD_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
It still does not work. I have tried everything I know of including what you just described. Nothing works.
Stacy [Removed]
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Message edited by Verizon Moderator
I have has this problem on my desktop and moble phone for over 5 days now!!, same error and on my phone, always says unable to connect
RONSUM67,
So sorry for the trouble that you are having with your Cloud service. I know I rely on this to keep me information safe and secure as well. We have restored our cloud servers, however, you still may experience times where you are unable to sync your device, or see your content. This is to ensure that the servers remain available. We expect to have all limits to be lifted by 2/16 and Verizon Cloud services will return to normal. Be rest assured no data has been lost during this outage. If you continue to have issues after 2/16 please let us know.
ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am also getting these messages even after doing a factory reset on my phone. I've done every method online that I could find and still nothing. Verizon please help. as of 2/17/17 there has been no fix. I still can't see my photos in the cloud.
Did you see this?
Appallo, we are truly sorry that you are experiencing these troubles with the Verizon Cloud.You have taken some great steps that normally would have absolutely done the trick. In this case, as we are experiencing some issues with the Cloud, technicians have been called in and are working diligently to ensure that your photos do restore to your phone again. We appreciate your patenice and want you to know that the photos are safe and secure on the Cloud, while we are completing this process.
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
This has been going on now for 3 weeks.
I am having the same issue and VZ store clerks didn't know there was an issue and had no solutions for me. Tried clearing cache, reinstalling about 200 times, I can't even access via the web interface. Is there an expected recovery date when the issue will be resolved?
This issue is still not resolved. They said by the 23rd now. Mine is working only for contacts. This has been an issue for almost two months now and they are only letting so many people back on at a time. Which means it could take a long while before all of their customers have full access to the cloud again.
They have [Removed] customer service and no one knows anything until customers start complaining.
It's not your phones. Don't do all the uninstall and reset things they tell you. If you can't access it from a computer, it isn't your phone. They wasted two hours of my time trying to trouble shoot my phone after I specifically told them it was doing it on my computer as well. And, AND, it wasn't even my account, they just didn't know that the whole cloud service was down because no one told them.
Great communication within their own company!
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Message edited by Verizon Moderator
Mine only accesses contacts from either the desktop or my phone. As of today (2/24/2017), still not working regarding my photos or documents! I am also no longer receiving text updates every 48 hours like Verizon assured me. I'm really growing frustrated and heartbroken that I can't access my photos.
STILL NOT WORKING
We have restored our cloud servers, however, you still may experience times where you are unable to sync your device, or see your content. This is to ensure that the servers remain available. We expect to have all limits to be lifted by 2/27 and Verizon Cloud services will return to normal. Be rest assured no data has been lost during this outage.
AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yup. That's the same pic I get on my desktop....
Still Broken, as your note says limits should be lifted by today. Obviously, the cloud has not been restored and the continued response of it will be fixed in a few days is exceptionally frustrating when I have need files for business for several days without access. I guess I need to start looking for other wireless providers if this is the urgency for customer issues. Very sad considering I have been a customer for over a decade.
I received a text hours ago telling me that the Cloud has been restored according to my trouble ticket filed. The Cloud has not been restored. On my computer, I cannot gain any acces what-so-ever. On my Cloud Android App I can gain some access but my data files about one half Gig do not exist. I went to the My Files section on the phone and hit VZ Cloud and it says no data connection. I have done cache partitions but my data appears to be gone and the connection to the VZ Cloud is haphazard and corrupted at best. If and when I can get my data restored, I will transfer all of it out of VZ Cloud to my Google Could corporate account. The VZ text earlier telling me the Cloud has been restored was premature and erroneous.... once again.
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