Cloud repository error code 2802?

[MARCHR55]

Help!  So after almost two weeks of no Cloud access, I thought it was returning.  On my mobile device, I get a message it can't connect; on my desktop, I get, "Oops! Something went wrong.  Hit reload or Try again."  So I did.  Three times.  When I click on "all photos", or all documents, I get, "Repository data has been deleted error- (2802).  This better not mean as it suggests! The implication is that all my data has been deleted?????? That's why it was in the Cloud!!!! Help Verizon!!!!! tell me my 300+ photos and 600+ documents aren't gone!  The only thing I have are my contacts, and I don't care about them as much as my documents and photos!!!!!

[vzw_customer_support]

Denverclimber,

I regret hearing that you were informed that the escalated ticket for the Verizon Cloud issue that you’re having had been fixed when it has not. This is definitely not the experience we want for anyone to have. I’m going to send you a Private Message so that I can gather much needed information to assist you. Please respond back to me in the Private Message to continue. Thanks!

AliciaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Denverclimber]

I have not received any private message from VZ support!  This is unbelievable! Like living in a VZ nightmare.

[vzw_customer_support]

Denverclimber, let's take another shot at connecting over Private Message. Please look at your mail/private message. I have sent a message to see what is happening to your content.

JoelR_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ELISAANGEL2000]

Are we all going to get private messages to discuss this never ending problem?  I have talked to customer service on the phone (two hours), and three or four times on the chat on my computer. I keep hearing the same thing. The cloud is down and will be back up and we will notify you when the problem is resolved. Twice I was told it was resolved, and still it is not. I have been trying to access my cloud since mid January. I have photos on there that I would like to give the the police for a case they are working on for me. But I can't because they are lost in Verizon's cloud land.

And why doesn't Verizon have a back up for their back up? My computer has a restore point. Why doesn't Verizon? Or is there an actual hardware issue and you seriously lost all of our stuff?

And telling us we shouldn't use your cloud as a primary back up for our stuff, well, that is really just saying you don't support your product and that you don't fully stand by it.  Which, we can now see that we have all made a poor choice to believe in Verizon's abilities to be the best.

When, and if, I do get my data back, you can best believe I will be sticking with Google Drive.

[vzw_customer_support]

I understand these photos are needed especially if you are working with the police elisaangel2000. We want to make sure that you have access to your Verizon Cloud. I have sent you a private message so I can further investigate your concern.

AmberF_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[MARCHR55]

I also have a "ticket" and have not received any update notifications in days.  I was getting texts every 24-48 hours, then they stopped.  This has been since January 27.....someone even called asking for my log in info and nothing since. HELP!

[Denverclimber]

I have had the same nonsense from Verizon since this blundering fiasco began FIVE weeks ago. Some of the VZ folks have been courteous, some have been downright rude. Me, I'm a sixteen year business customer... and like many others, never have missed a payment. I was supposed to receive phone calls from the manager of the supervisor I last spoke with and the manager of her manager. Seems like VZ needs a real lesson in true customer service and support. Frankly, I'm going month to month with VZ now... and if the Cloud gets repaired, the only action on VZ I will have will be communication. NO storage, no Cloud... and I will drop my data purchase to the lowest denominator possible, and my coming from the old Unlimited Plan... I will NEVER again give VZ any more money than I have to. They killed my ability to close two contracts because I could not access the Cloud and repeated contact with them has been hollow promises. At this moment in time, I have absolutely NOTHING positive to say about this company... who is spending 4.5 BILLION buying Yahoo.

[vzw_customer_support]

I want to make sure that all of the functions you depend on are working the way that they should. The last thing we want is for one of our long time customers to be upset, Denver. Tell me more about what happened so I can work on fixing it for you.

NicholeK_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Denverclimber]

You'll have to call me to talk about it. I'm tired of continually rehashing the problems.  It's tiring and a total waste of my time. I've spent so many hours on your problem, it's pathetic. Look me up, contact Alicia or send me a PM. It's five weeks and the Cloud is still down. Absurd!

[vzw_customer_support]

Losing you is not something we want to happen, CaptBluff. Our technicians have identified a server issue that is impacting select users. This is actively being worked on, and it is a top priority. I apologize for the inconvenience and hassle this has caused.

AndreaS_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[tonyome]

I demanded that the support people give me the phone and or email of the CEO and CIO of Verizon, but they refused, and said "they were capable of helping me themselves".  I don't think so. Let's look at another example in the business world.  Yesterday, Amazon had an issue with their Cloud service.  Amazon had the issue fixed IN MINUTES.  MINUTES.  Think about that.

[Appallo]

Still nothing. no update and no progress with your terrible app.

[vzw_customer_support]

We are still working on this issue. Our engineers are working hard to get it rectified. No ETA as of yet. Please, we as ask for your continued patience as we work through this.

AnthonyM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Denverclimber]

We don't want to hear excuses any longer! Your engineers are still working on it. 5.5 weeks, that's WEEKS and you still do not have it repaired? What are your engineers... kindergarten trained? You have become the laughing stock of the industry. Google Drive and my Google Account will get all future backups and VZ Cloud will disappear into vapor! I have important files on the VZ Cloud and they have been unobtainable.  Phone calls from higher ups have never been extended to me, even requested by supervisors. Verizon's customer service is atrocious and the executives leave it up to the front line people to run interference and offer excuse after excuse. I'm  now going month to month with VZ and will pay you folks the least amount possible. After sixteen years on a business account and near 30K spent paying your salaries and benefits, my perception of your company has hit rock bottom. You folks really need lessons in how to run a customer service company!

[simulfrac]

I've been without Cloud service for 11 weeks now. Opened a ticket after 3 weeks, only to never have anything done with it and was never contacted as it stated would be a result. My data stored on the cloud is gone with the exception of my contacts and message log. Finding breach of contract shouldn't be difficult, monthly bill are paid based upon ensured services within the contract, whether a free service or otherwise. This is going to become a very nasty class action very soon.

[JIM51050]

It's been months with no resolution. In addition to wanting to access and then delete my photos and get off the Verizon Cloud, there is music I didn't load and a document I want to delete but can't. What is the remedy?  

[CaptBluff]

A couple things.

1) Verizon needs to stop lying to us and pick and choosing who to help.  There are not that many people on this post why all of us do not have access now is unbelievable.  Way to be committed to your users Verizon, maybe we should have the same response with out bills?!?

2) I'm looking into breach off contract to get out of my account and have moved everything to Google drive.  Cleaner interface, more options and it actually works.  I'd recommend everyone look into this based on the response so far from Verizon.