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Cloud says I have downloaded files but they are not there
BSTRINE
Member

I just got a new phone and everything was backed up to cloud. When I go to the cloud to download pictures to phone I select the files I choose and hit download and they are not on my phone. When I do it from my phone it does the same thing.

Also, when I did this before all of my pictures were in albums and easy to organize. Now I have just one big folder in my gallery with almost 3000 pictures. And its not even all of them. The rest are in the All Files. Someone please help!

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Re: Cloud says I have downloaded files but they are not there
vzw_customer_support
Customer Support

Bstrine, I depend on my pictures to be safe and secure on the Cloud. What kind of phone did you receive? Are you able to view and manage your pictures online through My Verizon? http://spr.ly/6585B2hXR

AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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