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Cloud storage deleting
merrymar
Member

How can I manage a full storage? I want to delete everything and start over the V Cloud

Labels (1)
Re: Cloud storage deleting
vzw_customer_support
Customer Support

We can relate to how important storage can be, merrymar.


What type of content are you looking to delete? (contacts, pictures, texts, media files, etc.)

Are you using our website or your device to access the cloud?


In the meantime, here is our support link to assist you: http://vz.to/1NVgukr


Please keep us in the loop.



KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cloud storage deleting
merrymar
Member

Thanks for your reply. I found the tiny icon "multiple select" with

sub-icon "delete" and that worked fine.

The photo /count /diminishes as I delete but I don't see any empty

/space /showing on the storage bar after deleting almost 200 photos. Is

it stuck in trying to upload everything on my drive in the background?

Also, the 1600 or so photos there are without time sequence, in random

selection and order. If I can't designate what is to be archived here, I

can't use it. My drive has roughly 200,000 photos on it but I want to

try to organize on the free space before I commit to paid space.

Thanks for any comments on this you may have.

Personal information removed to comply with Verizon Wireless Terms of Service

Message was edited by:  Verizon Moderator

Re: Cloud storage deleting
anitamargarita

Hi, did you ever get any help with this?  The only thing I told it to back up is my contacts but it's backing up files or something.  I don't like not knowing what's in the cloud and I think I should be able to manage it easier.

Re: Cloud storage deleting
Cyrus-Shiraz
Member

I totally agree. So hard to download all your pictures and remove them from Verizon cloud.

Re: Cloud storage deleting
NJMagicman
Novice

Did you remember to empty the trash?  Deleting stuff on the website moves it to the trash can, like the windows recycle bin or mac trash.  You need to empty it there before it frees up your storage.  Also, it seems to take a little bit of time to reset after emptying the trash.

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Re: Cloud storage deleting
NJMagicman
Novice

You can check how much storage is being used and what type of data by using the website, go to the settings on the left side of the page and then click on storage usage.  

If you want to see where it is coming from, the trick I found was to go to the list view and click on photo info for photos & videos or go to the all files view and drill down on each device type.

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