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Cloud transfer
JENNES46
Member

Is there a way to upload videos/pics from my phone to cloud if my phone screen is not functional? I am connected to wifi. I was hoping to find a button on the web to set my phone up to sync. I have no clue when my next backup is scheduled.

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Re: Cloud transfer
vzw_customer_support
Customer Support

JENNES46


I know exactly how precious your videos and pictures are! I would be lost without all of mine. At this time, there is not an option to start the sync process from the Verizon Cloud website. The auto backup feature needs to be enabled and managed on the device itself.


I know you mentioned the screen is not functional. How long has this been going on? Which make/model device are you using? Is there any response or sound when you plug in the phone?


RuthW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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