Cloud

[Cottonball48]

I keep getting errorr code 10050 when trying to access cloud. 

[NJMagicman]

If memory serves me, I think that error is a suspension error.  Call support to have them confirm your wireless service isn't suspended and restore the cloud back to active status.

[vzw_customer_support]

We want to make sure you are able to use your iCloud services as needed. With regard to your iCloud account have you tried accessing it online seperately from your phone? How are you accessing the iCloud account? JasperM_VZW

[vzw_customer_support]

We want to help in any way that we can Cottonball48. Are you still having the same issue? Were you able to contact us?

RosanneM_VZW

[Cottonball48]

I tried on app and online.

[Cottonball48]

Yes. I am still having the issues. 

[vzw_customer_support]

Thanks for the info. When was the last time you've access VZ Cloud? What happens when you use this link https://login.verizonwireless.com/vzauth/UI/Login?realm=vzw&goto=https%3A%2F%2Fcloud.verizonwireless....

CoreyM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

Thanks for the update, Cottonball48. To ensure that we're on the same page, which cloud service are you referring to? How do you typically access your cloud content in the past?

LorenzoP_VZW