Cloud

[Floxwife]

• I wish to no how to recover my cloud and find old pics 

   

[vzw_customer_support]

Floxwife, we understand how important it is to be able to access your important memories. The attached link will provide step by step instructions on how to access and recover your cloud content that has been backed up.

https://www.verizon.com/support/how-to-use-verizon-cloud/

-Andi

[Craig_Vz · Accepted solution]

Verizon will only hold content for 30 days after removing or porting out. Also note that Per Verizon policy we can not restore any content without an active Cloud Subscription.

There are a few ways to restore an archive. You can email the Verizon Cloud support team, You can also go to a Verizon store and they can open an AYS to do a restore or from your device you can send an instabug to do the restore. It also may be possible for you to do your own restore provided the Verizon Cloud service level has not changed and you only wish to recover the archive originally upload from your mobile device