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Cloud
tepen1987
Member

When I upgraded my cloud from 5gb to 25gb because it was free with my plan, I lost everything that was previously stored on there. Any way to recover?

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Re: Cloud
vzw_customer_support
Customer Support

Oh my tepen1987! I know how important it is to make sure your information is saved. You should have not lost anything by upgrading the storage capacity. Have you logged into My Verizon http://vz.to/1B2gZqd to see if you can view your contact and photos there? Did you uninstall the application and reinstall and log back in to see if you have your information there?  Please share details so we can further assist.

AmberF_VZW
Follow us on Twitter @VZWSupport 

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Re: Cloud
tepen1987
Member

It certainly did whether is was supposed to or not. The question now is how

do I recover it. I've tried everything on my end I can try.

On Feb 24, 2015 12:00 PM, "Verizon Wireless Customer Support" <

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Re: Cloud
vzw_customer_support
Customer Support

tepen1987, thanks for keeping us posted. Is that lost media still saved on your device? http://vz.to/IsygQ6

LasinaH_VZW
Follow us on Twitter @VZWSupport

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