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Completely uninstall Verizon Cloud Service
Kinglet
Member

I installed Verizon Cloud Service on my Dell Latitude E6440 so I could transfer contacts from my old phone to my new phone. I did not like having Verizon Cloud Service on my computer, so I went to Control Panel>All Control Panel Items>Programs and Features>Uninstall or change a program, and I uninstalled it. However, this did not completely uninstall it because whenever I turn on my computer, I receive an error message in a pop-up window immediately after my desktop loads that states: "Verizon Cloud Service.exe has stopped working. Windows can check online for a solution to the problem." I then have two options, "1) Check online for a solution and close the program, 2) Close the program" Both options close the program and the window goes away. I can also click on "View problem details", which provides something called a "Problem signature" followed by a bunch jargon that is unintelligible to me. Does anyone know how to completely uninstall Verizon Cloud so I do not have to close this error window every time I start my computer?

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Re: Completely uninstall Verizon Cloud Service
vzw_customer_support
Customer Support

Kinglet,

I appreciate the steps you have done! It is really odd that you are still receiving messages from the VZ Cloud even though it is no longer on the computer. It sounds as if there may be a program hiding in the background. Have you tried reinstall and then uninstalling the Cloud desktop application. The original uninstall process may not have fully completed during the orginal uninstall.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: Completely uninstall Verizon Cloud Service
vzw_customer_support
Customer Support

Kinglet,

This certainly is a cause for concern. I am sure that it does get a bit frusterating with those pop ups coming everytime you turn your computer on. You shouldn't have to continue to receive those once the program has been deleted. If you search for the program in your computer, does it still show up? You most definitely did follow all of the steps to uninstall, the only thing I might suggest is to see if it's still showing up in your programs and try again. Once the uninstall is complete, maybe try restarting the computer and see if the error windows pop up. Thanks.

ErinW_VZW
Follow us on Twitter @VZWSupport

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Re: Completely uninstall Verizon Cloud Service
Kinglet
Member

Hi Erin, Thanks for your reply. I searched for Verizon Cloud and found a file called Verizon Cloud 14.3.50.ipa that is supposed to backup my iphone. I sent it to the recycle bin and restarted my computer. The same pop-up error message returned. I searched the entire program list, but can't find anything that is listed under Verizon or something similar that was installed around the time I initially installed Verizon Cloud.

 James R Tietz

Shaver Lake, CA

From: Verizon Wireless Customer Support <forums@verizonwireless.com>

To: Jim Tietz <jimtietz@yahoo.com>

Sent: Monday, March 9, 2015 11:40 AM

Subject: - Completely uninstall Verizon Cloud Service

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Completely uninstall Verizon Cloud Service

created by Verizon Wireless Customer Support in Verizon Cloud - View the full discussion                  Kinglet,

This certainly is a cause for concern. I am sure that it does get a bit frusterating with those pop ups coming everytime you turn your computer on. You shouldn't have to continue to receive those once the program has been deleted. If you search for the program in your computer, does it still show up? You most definitely did follow all of the steps to uninstall, the only thing I might suggest is to see if it's still showing up in your programs and try again. Once the uninstall is complete, maybe try restarting the computer and see if the error windows pop up. Thanks.

ErinW_VZW

Follow us on Twitter @VZWSupport  Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Verizon Cloud by email or at Verizon Wireless Community

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Re: Completely uninstall Verizon Cloud Service
vzw_customer_support
Customer Support

Kinglet,

I appreciate the steps you have done! It is really odd that you are still receiving messages from the VZ Cloud even though it is no longer on the computer. It sounds as if there may be a program hiding in the background. Have you tried reinstall and then uninstalling the Cloud desktop application. The original uninstall process may not have fully completed during the orginal uninstall.

LindseyT_VZW

Follow us on Twitter @VZWSupport

View solution in original post

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