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Connecting to Verizon cloud
rb61
Newbie
‎12-12-2016 03:49 AM

connecting to Verizon cloud Problem iPhone 6s Plus iOS 10.1.1 and Verizon cloud connecting 3days error msg --trouble connecting to Verizon cloud--restarted and repeated adding and deleting cloud app

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Re: Connecting to Verizon cloud
vzw_customer_support
Customer Service Rep
‎12-12-2016 05:16 AM

This is not the experience we want you to have with our awesome Cloud application rb61. We know how important it is to get this application working properly to save all your important data. Thanks for trying those trouble-shooting steps. I'm sorry they didn't work. We also appreciate you providing your most current software. Since your software is up to date and you have checked to make sure you have the most updated cloud app, this may be a system error. Before we dig into the account lets check a few more phone settings.  Did you notice this issue occurring after downloading a specific application? I would also like you to reset the network settings. Here are the step http://vz.to/1OV141k . Keep us posted.


KinquanaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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