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Re: Contacts Failed to Backup to the Cloud on LG Lucid
Flowergirl12
Enthusiast - Level 3
‎06-15-2015 05:47 PM

Thanks for all the possibilities.  When I received your last message, I tried entering a dummy contact and did a manual backup.  I received the "failed" message and went to Verizon on my desktop to verify if it did indeed fail. The new contact is not there.  I have cleared the cache a number of times over the past few days and that hasn't helped.  I have not tried to clear the data as i wasn't sure if I would be able to retrieve it again.  Is this safe to do?  I don't think it matters but I am not even close to capacity on my storage on the cloud and photos, call history, etc back up fine. 

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Re: Contacts Failed to Backup to the Cloud on LG Lucid
MiiHere
Champion - Level 3
‎06-15-2015 05:51 PM

I just verified by clearing cache, clearing data, force stop, restart and then opened the cloud. It just takes you through the walk through again of setting it up. Takes about 3 minutes to set up again.

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Re: Contacts Failed to Backup to the Cloud on LG Lucid
MiiHere
Champion - Level 3
‎06-15-2015 05:53 PM

Ha. Now it says my back up completed...I seemed to have fixed a problem that didn't really need fixing.

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Re: Contacts Failed to Backup to the Cloud on LG Lucid
Flowergirl12
Enthusiast - Level 3
‎06-15-2015 06:13 PM

Too amazing.  I did as you suggested and it worked for me also!  I have been so frustrated by this and have spent the past few nights trouble shooting with no luck.  I've read everything I could find on Google but did not see a suggestion to clear data for the Cloud and then restore.  It worked and all issues seem to be resolved.  Thank you so much for your time and patience.  Maybe this will help my battery drain that has also begun since I uploaded Lollipop. LOL.

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Re: Contacts Failed to Backup to the Cloud on LG Lucid
MiiHere
Champion - Level 3
‎06-15-2015 06:25 PM

Well lets look at that also. (:

Under Settings do you have the option to select "Battery"? Sorry, what phone do you have? I didn't think to ask or just can't remember.

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Re: Contacts Failed to Backup to the Cloud on LG Lucid
Flowergirl12
Enthusiast - Level 3
‎06-15-2015 06:48 PM

I have a Samsung Galaxy S5.  I do have Battery under Settings.  It shows Google Services 8%, E mail 7%,

Android OS 5%, Cloud 4%, and everything else below 3%.  I've been watching this for several days and can't see where anything specific is draining it but it is far different since the Lollipop update two months ago.

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Re: Contacts Failed to Backup to the Cloud on LG Lucid
MiiHere
Champion - Level 3
‎06-15-2015 06:56 PM

You have to fully charge it, and then let it drain to about 25%. I think fully charging it "resets" the monitoring and then letting it drain will allow you to see what you use.

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Re: Contacts Failed to Backup to the Cloud on LG Lucid
Flowergirl12
Enthusiast - Level 3
‎06-15-2015 07:02 PM

Thank you.  I've never let it drain to 25%.  Somewhere I read that that wasn't a good idea. I'll give it a try.  I keep closing apps tin Task Manager thinking that was the problem.

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Re: Contacts Failed to Backup to the Cloud on LG Lucid
MiiHere
Champion - Level 3
‎06-15-2015 07:05 PM

I would just use it as normal so you can really see what's using it. Closing apps is good, helps with background data and battery, so you could just keep doing that and hope your battery lasts.

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Re: Contacts Failed to Backup to the Cloud on LG Lucid
Flowergirl12
Enthusiast - Level 3
‎06-15-2015 07:09 PM

Thank you.  I'll do as you suggest.

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