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Contacts are not transferred to new iphone after installing verizon cloud
HERBAU36
Newbie
‎01-31-2018 04:15 AM

We bought my wife a new iphone but after installing verizon cloud we still aren't able to sync contacts she backed up to verizon cloud earlier. We can see them when logged into the web account on a browser, but not on the phone.

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Re: Contacts are not transferred to new iphone after installing verizon cloud
vzw_customer_support
Customer Service Rep
‎01-31-2018 05:05 AM

HERBAU36,

Moving in to a new phone is important. What happens when you use the following steps to restore:

http://spr.ly/6586D3sME

KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Contacts are not transferred to new iphone after installing verizon cloud
jav6
MVP
MVP
‎01-31-2018 08:21 AM

When you installed/configured the Verizon Cloud on your phone, did you use the same phone number/email address/profile that is associated with her cloud account you can see on the web?

...Just another VZW customer...trying to offer some assistance...
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