Contacts don't backup to cloud

[SruliG]

For the last few days my contacts won't sync to cloud. I tried removing it from cloud and restoring it but it didn't help.

[Jimweda]

I'm with you on this. I've had nothing but trouble trying to upload my contacts and it still doesn't work. When are they going to fix this problem.

[vzw_customer_support]

Here I am to save the day SruiliG! Let's get your contacts syncing up properly. May I ask how much available cloud storage do you have? In many cases, lack of available storage will cause this. If you are close to your maximum then I would suggest either making more space available or purchasing more storage. If you ca on the More Everything plan then 25GB of storage space is free.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

[SruliG]

I have only 11 MB used out of 5 gb

On Jan 29, 2015 10:53 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

SruliG,

I appreciate the details. Do you get an error message when you attempt to back up to cloud? What model phone do you have?

SandyS_VZW
Follow us on Twitter @VZWSupport

[SruliG]

There isa no error message, just says that it failed to back up. I got the

Samsung Galaxy S5

Thank you,

>> Personal information removed to comply with the Verizon Wireless Terms of Service <<

Edited by:  Verizon Moderator

[vzw_customer_support]

SruliG,

Thanks for the info! Is your device connected to Wi-Fi when attempting this back up?

EfrainM_VZW

Follow us on Twitter @VZWSupport

[SruliG]

Yes.

I tried without WiFi as well

On Jan 30, 2015 4:03 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

SruliG,

Let's keep working on your contacts. If you go online to verizonwireless.com can you view your contacts there?

RobinD_VZW

Follow us on twitter @VZWSupport

[IFlyF9]

"Let's keep working on your contacts. If you go online to verizonwireless.com can you view your contacts there?"

Where in the world would I find my contacts on that website?