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Contacts don't backup to cloud
SruliG
Member

For the last few days my contacts won't sync to cloud. I tried removing it from cloud and restoring it but it didn't help.

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Re: Contacts don't backup to cloud
Jimweda
Member

I'm with you on this. I've had nothing but trouble trying to upload my contacts and it still doesn't work. When are they going to fix this problem.

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Re: Contacts don't backup to cloud
vzw_customer_support
Customer Support

Here I am to save the day SruiliG! Let's get your contacts syncing up properly. May I ask how much available cloud storage do you have? In many cases, lack of available storage will cause this. If you are close to your maximum then I would suggest either making more space available or purchasing more storage. If you ca on the More Everything plan then 25GB of storage space is free.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: Contacts don't backup to cloud
SruliG
Member

I have only 11 MB used out of 5 gb

On Jan 29, 2015 10:53 AM, "Verizon Wireless Customer Support" <

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Re: Contacts don't backup to cloud
vzw_customer_support
Customer Support

SruliG,

I appreciate the details. Do you get an error message when you attempt to back up to cloud? What model phone do you have?

SandyS_VZW
Follow us on Twitter @VZWSupport

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Re: Contacts don't backup to cloud
SruliG
Member

There isa no error message, just says that it failed to back up. I got the

Samsung Galaxy S5

Thank you,


>> Personal information removed to comply with the Verizon Wireless Terms of Service <<

Edited by:  Verizon Moderator

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Re: Contacts don't backup to cloud
vzw_customer_support
Customer Support

SruliG,

Thanks for the info! Is your device connected to Wi-Fi when attempting this back up?

EfrainM_VZW

Follow us on Twitter @VZWSupport

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Re: Contacts don't backup to cloud
SruliG
Member

Yes.

I tried without WiFi as well

On Jan 30, 2015 4:03 PM, "Verizon Wireless Customer Support" <

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Re: Contacts don't backup to cloud
vzw_customer_support
Customer Support

SruliG,

Let's keep working on your contacts. If you go online to verizonwireless.com can you view your contacts there?

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: Contacts don't backup to cloud
IFlyF9
Member

"Let's keep working on your contacts. If you go online to verizonwireless.com can you view your contacts there?"

Where in the world would I find my contacts on that website?

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