Being able to access your contacts is a must! Let's look into yours. May I have you clarify where you are trying to access them? Is it on your pc through your My Verizon account? Is it on your Cloud app on your device? Here are some links to help with the Verizon Cloud:
What Is Cloud: What is Verizon Cloud? | Verizon Wireless
How to use Cloud: How to Use Guide: Verizon Cloud | Verizon Wireless
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