Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Delete Specific Messages

I have had the cloud back up messages from 4 different phones over the past few years. It now says I have 34,000 messages to download if I choose to restore my cloud to this new phone I got today. I don't want 34,000 messages plus it would take years to download... I just want the ones from the last phone I had! HELP!

Labels (1)
Tags (2)
Re: Delete Specific Messages
Customer Support


That's a lot of messages. I definitely get not wanting that many either. With the cloud messages can't be deleted directly from the cloud. They can only be deleted from the phone. When they are deleted from a device though and it syncs again they are automatically deleted from the cloud. Do you still have your old device? If so I would recommend deleting what you don't want from that most recent device and then running the Cloud. It should sync to just what is on that phone.

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!