I'm currently in the same boat .I'm beside myself right now. No call, email, or ecen letter!! I called back in September when I noticed everything was wiped. The rep said they were no longer offering it for free, but I could upgrade to the 25gb plan. No problem! I do it, and she assured me everything was fine. Fastfoward to the beginning of this month, everything's gone again. I call, twice, and they can't recover it .instead of it going to archives, they stopped offering the 25gb plan, didn't notify me, and wiped EVERYTHING . My son's newborn photos, the first time I held him, him cooing, his first smiles, his birth, everything is gone. I feel like I've been robbed. I'm sick to my stomach. This isn't right, fair, or even morally okay. What you have done Verizon is ROBBED so many people of precious memories that they can never get back, just to make an additional 5 bucks . You tell them the 25gb plan is ok, everything's fine, we, I,put our trust in you, and you wipe it clean anyway!!! I can never get those photos back. I put faith in you, only to be terribly proven wrong. I'm disgusted with the company right now. Beyond furious .what you have done is unforgivable. I will never get those pictures back because Verizon wanted more money from people already spending out the end for service.
