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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Deleting Files...
Anglhrt
Member

Verizon Cloud will not delete my 25500 files it says I have in the trash.  How can I get it to delete the files?

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Re: Deleting Files...
vzw_customer_support
Customer Support

Anglhrt, let's get these files deleted. Please follow this link for more information: http://vz.to/1LmZki9.

EstebanP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Deleting Files...
Anglhrt
Member

I have already deleted my files and the have gone to the trash.  I have 25200 file in the trash.  I have tried to delete them many times but they won't delete.  My page says 'loading' and then nothing happens.

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Re: Deleting Files...
vzw_customer_support
Customer Support

We'd certainly like to assist you with deleting those files. Are you trying to do this from your mobile device or your computer? Deleting that many files may take a while. Have you tried deleting a few at a time?


DeannaL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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