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Re: Deleting a photo from Verizon cloud
vzw_customer_support
Customer Support

Your time and efforts are appreciated BILLVE. It sounds like those pictures have already been deleted from the Cloud server if you're in receipt of that message but it's still cached in the app properties on your phone. Accordingly, let's clear those cache properties for your app to see if we can consolidate what your phone is showing to what our servers are saying. To do this, please go into Apps>Settings>Applications>Application Manager>Cloud>Storage and choose Clear Cache. Next, hit your back button once and choose Force Stop. Once completed, go to your Home Screen and reopen the Cloud application and let us know if those already deleted photos are still appearing in the Cloud application.

 

 

EbonyR_VZW

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Re: Deleting a photo from Verizon cloud
jav6
MVP
MVP

Is it possible that your pictures have been deleted but still remain in TRASH and are taking up the 5GB space? If you go into your Cloud Settings you can see the TRASH: https://cloud.verizonwireless.com/vzCloud/home/cloudOverview.action#settings/storage

...Just another VZW customer...trying to offer some assistance...
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Re: Deleting a photo from Verizon cloud
BILLVE
Newbie

yes, emptying the trash fixed the problem.  Thanks!

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