Deleting from cloud

[Peebsmom]

I am trying to delete pics & video from cloud as I have used 100% of my allotted space.  I deleted over 1000 pictures & an down to 300 left & 4 short videos.  I emptied waste basket but it still shows cloud 100% full.  What can I do?  Thanks in advance.

[Megantol]

Check your trash. When you delete a photo or video, it sends it to the trash. You have to empty the trash to permanently delete the files.

I have a question for you. When you delete your photos from the verizon cloud, it doesn't "sync" with your phone and delete the photos on your phone, right?

[STUNATADONNA]

I am not the OP but I am having the same issue.  I have clicked on the trash, clicked the empty trash button, and I even get a pop-up that says all items were permanently deleted.  However, my cloud is still full and when I sign out and then sign back in, the trash has not been emptied.

Thank you for your assistance,

Beth