dkrul328, we know how important it is to have your photos in a secure place. We understand that you don't want to delete the photos from both places entirely. We just have a few questions to ask to make sure we're both on the same page. Are you currently using Verizon Cloud or another cloud service? What's the make/model of your device? Are the pictures that you want to delete from the cloud still on your phone?
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I use the Verizon cloud service and other cloud services. I have a Droid
Maxx phone. I just want to be able to delete photos or any documents
without having to do it twice all the time so the syncing doesn't undo it
all the time.
On May 19, 2017 2:22 PM, "vzw_customer_support" <email@example.com>
dkrul328, awesome to hear that you are using multiple ways to back up your precious memories. Help is here to ensure you are set up for the best success in editing your content. Because these are all separate applications, they don't communicate to each other regarding deleting items, therefore you must edit each one independently. Pictures, videos, songs and documents must be manually deleted from the Verizon Wireless Cloud. Please see the link provided for more information on the Cloud, reference #7 under the header, Using Verizon Cloud. http://vz.to/2jx5Wyo
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!