Did Verizon Cloud replace Verizon Backup Plus?

[ROBLAM21]

I just recently got a Galaxy S4. I used Backup Plus to save the contacts from my old flip phone and Backup Plus to restore them to the new phone.

My phone no longer has an icon for Backup Plus and I can't find the app in the Google Play list. Today I've been getting repeated failure to update messages from whatever backup manager the phone has decided to use.  I tried to use Verizon Cloud to backup my contacts, but I get a failure message there, too.

I see my latest attempt to backup to the Verizon Cloud worked, but I'm still confused.  What happened to the Verizon Backup Assistant Plus?

Thank you.

[vzw_customer_support · Accepted solution]

Roblam21,
I can help clear up any confusion. Yes, Backup Assistant has been discontinued. You should still be able to transfer your contacts over to the Cloud from there without any troubles. What error message did you receive when trying to do so?

ErinW_VZW
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[ROBLAM21]

Thanks for answering.  I don't specifically remember the error message now, but at the time Backup Assistant + would basically time out with an error message. I then tried to use the Verizon Cloud to backup and also got an error message there after it timed out. Basically something about the service not be available.

It eventually worked and seems to be OK now. But as I read other messages I really became confused as to what service was being used as there were references to using Backup Assistant +, Verizon Cloud, and Google Cloud when I would search for answers about backing up contacts, data, and information from the Galaxy S4.  I'm finding a lot of the support information and tutorials for the S4 are outdated and that confuses the issue quite a bit as it's hard to tell when one is getting current information or old information.

Over the next few days after I posted the original question I spent a lot of time digging into the Verizon Galaxy S4 support pages, pages about Backup Assistant+ and pages about the Verizon Cloud to see what the relationship was among them.  It was confusing to find both Backup Assistant+ on the settings on the phone, but no app for it.

Anyway, I think I've got it all figured out now.