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Does anyone know how I access my Cloud data after the account is closed?
jbilak1
Member

I've switched service but need to get the data from my VZ cloud. 

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Re: Does anyone know how I access my Cloud data after the account is closed?
naansalad
Sr. Member

What happens if I cancel my subscription to Verizon Cloud? Will I lose all the files I stored online? 

Once your cancellation request has been processed, you'll no longer have access to the Verizon Cloud service, including most of the content and files you had stored. If you decide to cancel your subscription to Verizon Cloud, you should first download all your files to your computer or a portable storage device.

Your content will be stored for an additional 30 days after you cancel your Verizon Cloud subscription. If you decide to subscribe to Verizon Cloud again within those 30 days, you can restore your old content by calling Customer Service at (800) 922-0204.

Note: Your contacts will remain on the server, but Verizon Cloud won't sync your contacts after you cancel your subscription. You'll have to use the Backup Assistant app if you want to continue syncing contacts after canceling your Verizon Cloud subscription

but problem is you don't have active account anymore Smiley Happy

Verizon Cloud FAQs | Verizon Wireless

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Re: Does anyone know how I access my Cloud data after the account is closed?
vzw_customer_support
Customer Support

Hello jbilak1, we know how important personal media is. We don't want you to lose anything. I'm unhappy to read that you have left but we will help. You should have accessfor about 30 days. You can sign in and manage the media. Has it been over 30 days? Try this link: http://www.verizonwireless.com/support/verizon-cloud/. We will be here if there are more questions. BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Does anyone know how I access my Cloud data after the account is closed?
naansalad
Sr. Member

What happens if I cancel my subscription to Verizon Cloud? Will I lose all the files I stored online? 

Once your cancellation request has been processed, you'll no longer have access to the Verizon Cloud service, including most of the content and files you had stored. If you decide to cancel your subscription to Verizon Cloud, you should first download all your files to your computer or a portable storage device.

Your content will be stored for an additional 30 days after you cancel your Verizon Cloud subscription. If you decide to subscribe to Verizon Cloud again within those 30 days, you can restore your old content by calling Customer Service at (800) 922-0204.

Note: Your contacts will remain on the server, but Verizon Cloud won't sync your contacts after you cancel your subscription. You'll have to use the Backup Assistant app if you want to continue syncing contacts after canceling your Verizon Cloud subscription

but problem is you don't have active account anymore Smiley Happy

Verizon Cloud FAQs | Verizon Wireless

View solution in original post

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