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I downloaded a zip-file from the cloud of all my pictures, now Windows is unable to open the file- it says file not valid. I already deleted the pictures off the cloud. HELP!!! Why won't Windows open the zip file?? Is there any way to restore my pictures to the cloud??
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How many pictures were zipped in the one zip file? Larege numbers (over 200-300) in one file generally cause issues; I do my downloads in chucks if there are more than a couple hundred. AND, I verify that I can see the photos and access them before I delete anything.
What are you using to try and open the zip file? You can try downloading a few different unzipping programs and see if one of them is able to open the file.
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This is still a problem. Why is Verizon not responding
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I have over 10k saved pics. So of I want to back up the pics off the cloud I need to download 300 at a time. That's not acceptable....
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It generally works better, and more consistently, by downloading smaller chunks. Tedious and time-consuming? Yes, and a major reason why I no longer use Verizon cloud for photo backup. Google and One Drive work way better for me.
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ROBHUB75 -
Having your photos back is definitely a priority for us. I certainly would not want you to lose your content. You can check deleted files here: http://vz.to/2o8d75L. These steps would be completed from a computer.
To ensure you get the best support for your zip file, I recommend reaching out to Microsoft directly, as they can help you troubleshoot the zip file for your model computer/operating system: http://bit.ly/2ofdrjs
What kind of device do you have? I can understand that using the Cloud for 10k photos could be time consuming. I'd love to explore additional options to help you out.
EricaC_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!