Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Empty storage
TinyBurrito
Member

I currently don't have anything backed up to the cloud except contacts, messages, and calls, but it is showing that I am using 2.7GB of storage which doesn't leave enough room to back up my music.  The only thing I can see that would be using that is a backup on a previous device.  How can I remove that previous backup so I can start backing up my music too?  It reflects this on both the mobile app and the website.

Labels (1)
0 Likes
Re: Empty storage
vzw_customer_support
Customer Support

We need to find out what is using your storage TinyBurrito! You can manage http://vz.to/1LJEQLJ your Verizon Cloud and see what is using your storage. You can also delete or move the information that it is backed up. Keep us posted

AmberF_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Empty storage
TinyBurrito
Member

The only thing I can see is under All Files and it is a Back Up from a previous phone.

0 Likes
Re: Empty storage
TinyBurrito
Member

That back up was for 2.4gb, but I have deleted all media that was backed up and stored on the cloud from the cloud website.

0 Likes
Re: Empty storage
vzw_customer_support
Customer Support

I appreciate your concern! Typically the source of much of the storage that you named will go towards the messages as many times these contain pictures that have been sent. May I ask what plan you're currently on as well? Are you currently on More Everything?

YosefT_VZW
FOllow us on Twitter @VZWSupport

0 Likes
Re: Empty storage
elliew
Sr. Member

Unless you have reason to keep it, delete the backed up data from previous phone.

0 Likes