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Force phone to sync through using the desktop Cloud app?
SMAXEY1029
Newbie

I lost my phone. all i care about is the pictures of my 2 year old. i thought they were saved to the cloud but the last sync was from over a year ago. can i force my phone to sync all of the pictures to the cloud by accessing it through the cloud app on a desktop?

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Re: Force phone to sync through using the desktop Cloud app?
vzw_customer_support
Customer Service Rep

We understand the importance of managing your photos. Those memories are precious, and we understand the desire to save them. We want to do everything possible to get these photos back to you as promptly as possible. What's the make and model of your device?

 

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Re: Force phone to sync through using the desktop Cloud app?
SMAXEY1029
Newbie

HTC M9

On Feb 14, 2018 11:03 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Force phone to sync through using the desktop Cloud app?
vzw_customer_support
Customer Service Rep

Thank you for the insight. I am sorry to be the bearer of bad news the photos are unable to be sync'd remotely. You will be able to check what is available and has previously been sync'd by either accessing the desktop application or the website. As a fellow parent, I do wish there was better news in this regard.

 

ChrisM_VZW
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