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Free Cloud Contacts Only
ltdanonverizon

Hello,

I'm very frustrated by Verizon's new cloud plan.

Recently I was paying the $2-3/month for 25GB cloud storage so I could back up everything on my phone, including photos/media/docs.

I set up Google cloud for my phone pictures/media/docs so thought I would save a couple bucks by cancelling the 25GB cloud storage and reverting back to the 5GB I originally had to store contacts, messages and phone log data.

Unfortunately after I cancelled the 25GB cloud storage I found out that reverting back to my 5GB free cloud storage is not possible and now I can only backup my contacts.

This was after searching on the Verizon website, App and 2 support phone calls.

All I want is to make sure my contacts, messages, and phone call data are backed up to the cloud.

Right now if something happened to my phone I would lose my messages and phone log data.

I could solve the problem by paying $5/month for 500GB of the new cloud storage.

However that is completely overkill because my messages and phone log data is probably less than 1GB total.

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Re: Free Cloud Contacts Only
tikibar1
Sr. Leader
Sr. Leader

ltdanonverizon wrote:

Right now if something happened to my phone I would lose my messages and phone log data.

Assuming you have an Android device, an option is:

https://www.carbonite.com/apps/call-log-sms-backup-restore/

Re: Free Cloud Contacts Only
richs007
Verizon Employee

Yes, I can see where it seems like overkill to pay for backing up messages and call logs and frustrating to pay for something that was once just $3.  You will also get 500GB of cloud storage, 20x more than you got for $3, to store photos, videos, music and more.  With today's high resolution phone camera the free services will quickly fill up.

If you don't want to pay for the Cloud service, then the only option would be as tikibar1​ bar suggests and find another solution that backs up call logs and messages.

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