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HELP! I cannot restore my messages...

I am trying to restore my text messages to my Samsung Galaxy S5 (the same phone). The cloud shows over 5,000, but when I tried to restore, only 31 came back. Why?  It is the same phone.

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Re: HELP! I cannot restore my messages...
Customer Support


Restoring your messages is very important. Did you have them backed up to the Verizon Cloud? Are you trying to use the Cloud app to restore? First, make sure the Verizon Cloud app is full up to date and no other applications are pending update (this can cause a bottleneck). Then, open the Cloud app and go to tools >> content restore >> choose messages >> then restore. Make sure the device is connected to wifi to ensure fast download speeds.


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