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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Correct Answer!
Had my pictures on the verizon cloud, now I can't access them and I don't have the option to sign up for cloud
Raggamuffin06
Member
‎12-02-2016 09:07 AM

I used verizon cloud on my Droid turbo, and the screen broke. So my husband bought me a motorola G4 off of amazon and I have been using that. I have been using google photo backup for a while now, but realized my baby's newborn pics weren't on there so I went to look on the cloud. None of my pictures are there anymore. Did some digging and tried to sign up for the cloud service as it said I currently didn't have it, and it says my line isn't eligible. But my husband's is, we both have the exact same phone. Any ideas?

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Correct Answer!
Re: Had my pictures on the verizon cloud, now I can't access them and I don't have the option to sign up for cloud
vzw_customer_support
Customer Support
‎12-04-2016 09:15 AM

We understand wanting to retrieve those precious pictures Raggamuffin06. We are happy to look into this for you. Please reach out to us in DM on Twitter or Private Message on Facebook with your issue so we can further assist.


RashadM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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