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How Can I Retrieve My Photos And Contacts From Verizon Cloud?
ams5225
Member

i back up my photos and contacts prior to switching phones onto verizon cloud. When i restored my old phone back to factory setting the contacts and photos that were on my verizon cloud back up on my new phone then disappeared? Any thoughts where they could have gone or how to retrieve again?

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Re: How Can I Retrieve My Photos And Contacts From My Cloud?
vzw_customer_support
Customer Support

We’re ready to get your information back ASAP ROBPOI17. Here’s a great link to help walk you through the restore for Verizon Cloud. http://vz.to/2hgz7bp


StevenM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: How Can I Retrieve My Photos And Contacts From My Cloud?
josepht_vzw
Verizon Employee

ams5225,

We know how important it is to be able to recover your information. I keep my entire life on my phone so I wouldn't be happy if I lost it either. Have you gone to Verizon Cloud on My Verizon to check there to see if your information is available as well?

JosephT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: How Can I Retrieve My Photos And Contacts From My Cloud?
ROBPOI17
Member

So, yes, the information lost on my phone is in my cloud.  However, how do I get them back on my phone?

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Re: How Can I Retrieve My Photos And Contacts From My Cloud?
vzw_customer_support
Customer Support

ROBOl17 I know how important my pictures are to me. I am sure you feel the same. Here is a link that will give you all of the details that you need: http://vz.to/2hmPrI7


RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How Can I Retrieve My Photos And Contacts From My Cloud?
vzw_customer_support
Customer Support

We’re ready to get your information back ASAP ROBPOI17. Here’s a great link to help walk you through the restore for Verizon Cloud. http://vz.to/2hgz7bp


StevenM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes