Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How Do I See Texts That Have Been Backed Up To The Cloud?
Shandycat
Member

I've set the "Cloud" app to back up text messages, but how do I see them? I've somehow lost a text and would like to know if it's on the cloud. I tried restoring from the Messaging app but nothing changes. I know I didn't delete it (it was important, and I couldn't have "accidentally" walked through the several steps it takes to delete a message).

Is there any way to get on a computer and see my backed up messages?

Thanks!

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
vzw_customer_support
Customer Support

  Help is here for you Shandycat. This link will provide you with the details taht you need to properly use the cloud: https://www.verizonwireless.com/support/verizon-cloud-faqs/. Please take a look. We will be here for any additional questions. BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
vzw_customer_support
Customer Support

Shandycat, manage my messages is important to me. The cloud is used only to backup messages and can’t be viewed on line. If you have Verizon Message + you can view and manage your messages on line. What kind of phone do you have? http://spr.ly/65858JYy5
AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
Shandycat
Member

Thank you for your reply. I'm using Message+ on a Droid Turbo2. If messages are backed up to the cloud, how do I get a message back that has disappeared? I've lost a text that I did not delete. I tried restoring from the Message+ app but nothing changes--it doesn't come back. It should have been backed up to the cloud, so how do I get it back if restoring doesn't work? I really need to get information from this text.

And where do I go to see the messages online? Do you have a link, or can you tell me where to find it?

Thank you!

0 Likes
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
vzw_customer_support
Customer Support

We appreciate the details, Shandycat. We want to exhaust all options in an attempt to get the missing text back. Did you try to restore the text message from the phone or from the computer? Just to confirm, is it just one text message or is it a text conversation?


ArnettH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
Shandycat
Member

Hi Arnett!

I tried restoring from the phone itself. Should I try restoring from the computer? How do I do that?

And there was only one message that disappeared from the conversation; the rest are still there.

0 Likes
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
vzw_customer_support
Customer Support

  Help is here for you Shandycat. This link will provide you with the details taht you need to properly use the cloud: https://www.verizonwireless.com/support/verizon-cloud-faqs/. Please take a look. We will be here for any additional questions. BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: How Do I See Texts That Have Been Backed Up To The Cloud?
lseder
Member

Pretty worthless response.

0 Likes